Frequently Asked Questions (FAQ)
What are the shipping costs?
Our shipping costs are completely free on every order. Whether you order one item or multiple items, you don’t need to worry about additional shipping charges. Enjoy free shipping with every purchase!
What about the warranty and cooling-off period?
You have a 14-day cooling-off period for all your purchases. Within this period, you can return the products if they do not meet your expectations. Please ensure that the products are unused and in their original packaging to be eligible for a refund.
Can I return or exchange products?
Yes, you can return or exchange products within 14 days of receipt. Please contact our customer service to initiate the return process. Our customer service team is happy to assist you with arranging an exchange or returning your purchase.
Customer Service Contact Information:
Email: info@brightplaybox.com
How do I track my order?
After your purchase, you will receive a confirmation email with a Track & Trace code. This allows you to easily track your order and view the estimated delivery date. Check your inbox for this email and click the link to view the status of your shipment.
How can I contact customer service?
Do you have more questions or need assistance? Don’t hesitate to contact us via email. Our customer service team is ready to answer all your questions and assist you with any issues.
Email: info@brightplaybox.com
We strive to respond to your inquiries within 24 hours. Your satisfaction is our priority, and we do our best to provide you with excellent service.